Dirks Curlery Tray 450alu metalic

Return Policy for Cutlery Trays Purchased from Hafele Home South Africa

We are committed to providing you with high-quality products that meet your expectations. If, for any reason, you are not satisfied with your purchase, we have outlined our return policy below to ensure a smooth and transparent process.

1. Eligibility for Returns:

• Returns are accepted within 30 days from the date of purchase.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. Initiating a Return:

• To initiate a return, please contact our customer service team at 011 796 8100 or +27 83 447 6008. Provide your order number and a brief explanation of the reason for the return.
• Our customer service team will guide you through the return process, including providing a return authorization and shipping instructions.

3. Return Shipping:

• Customers are responsible for the cost of return shipping, except in cases where the item received is damaged, defective, or incorrect.
• We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

4. Inspection and Processing:

• Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.
• Once the inspection is complete, we will process your refund, in store credit or replacement. Refunds will be issued to the original payment method.

5. Refund Processing Time:

• Refunds will be processed within 7 business days of receiving the returned item.
• Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

6. Exchanges:

• If you wish to exchange your product for a different model,  size or alternative product, please contact our customer service team to arrange for an exchange.
• Please note extra costs may incur should prices between items vary.

7. Damaged, Defective, or Incorrect Items:

• If the product you received is damaged, defective, or incorrect, please contact our customer service team immediately. We will arrange for a replacement or refund, including covering the cost of return shipping.

8. Non-Returnable Items:

• Customized or personalized products as well as airfreighted items are non-returnable unless they are damaged, defective, or incorrect.

By purchasing from Hafele Home South Africa, you agree to and understand the terms outlined in this return policy. We value your satisfaction and are here to assist you with any concerns or inquiries regarding your waste bin purchase.

If you have any questions or need further assistance, please contact our customer service team at info@hafele.co.za or 011 796 8100 or +27 83 447 6008.

Thank you for choosing Hafele home for your home innovation solution!

Shipping to all provinces in South Africa is included in the item for all orders above R500.00.  A R250.00 shipping fee will be automatically added for any orders below R500.00. For international shipping, the customer will be contacted and charged seperately after shipping is quoted and accepted by the customer.